Return Window
Return requests may be submitted within 7 days after your order has been delivered. All requests are reviewed according to our policy and applicable consumer protection laws.
Returns & Refunds
At Pupmelo™, we are committed to providing quality products and an exceptional shopping experience. If you need to return an item, please review the policy below before submitting your request.
How to Start a Return
Contact our customer support team with your order number and reason for the return. Once approved, you will receive complete return instructions.
Eligibility
Returned items must be unused, undamaged, and in their original condition, including any accessories and original packaging.
Hygiene & Product Care
For hygiene reasons, products must be returned clean and unused. Items showing signs of use, stains, odors, washing, or damage may not qualify for a refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos. Our team will work to resolve the issue as quickly as possible.
Refund Processing
Approved refunds are issued to the original payment method. Depending on your payment provider, processing may take 5–10 business days after approval.
NEED ASSISTANCE?
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Our support team is here to help with your return or refund request.